How we collect, use, and protect your information
Information We Collect
Account details you provide (name, email, phone, company) when you create a Vegas Venues account or submit a planning request.
Planning details you share. event type, dates, budget ranges, guest counts, preferences, and any documents you upload.
Communication content shared through messages, concierge threads, and vendor coordination.
Technical data (device, IP, session) collected automatically to secure the platform and prevent fraud.
How We Use It
To match your request with verified vendors and concierge staff.
To coordinate quotes, proposals, and event logistics on your behalf.
To provide customer support, account security, and product improvements.
We do not sell personal information. Ever.
Sharing
Vendor matches receive only what's needed to quote your request. never your raw contact information unless you authorize a direct introduction.
Trusted infrastructure providers (hosting, email delivery, analytics) process data under written agreements.
We disclose information only when required by law or to protect against fraud, abuse, or harm.
Your Rights
Access, correct, export, or delete your data by emailing concierge@vegasvenues.com.
Opt out of marketing communications anytime via the unsubscribe link.
Disable account at any time. concierge data is retained per legal/financial requirements then permanently purged.
Retention
Active account data is retained for the life of your account plus 24 months.
Financial and compliance records are retained per applicable law (typically 7 years).
Questions? Email concierge@vegasvenues.com or call +1 (347) 286-8672.
